FAQ / POLICY
What is the return /exchange policy ?
We accept returns, however we do not accept returns for refunds. We allow returns for store credit within two weeks from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Handbags/ Accessories/ Clearance/Sale items are final sale, no exceptions. Sandals / Heels must be in perfect condition in order to receive store credit.
Our return address is as followed:
La Modish Boutique
1773 W San Bernardino RD Suite B25 West Covina CA 91790
≈ Store Credit:
What is store credit ?
Store credit is a gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.
I haven't received a store credit for my return?
If you have not received store credit for your return within a few days of returning the package, please email email@example.com so we can speed the process up for you.
I’m missing an item or my items arrived damaged or with a defect!
Please email us firstname.lastname@example.org, as soon as possible with images attached along with your invoice. We will not accept claims if a week has passed from delivery date.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Ownership transfers completely from our business to consumer as soon as the item is worn or used. No exceptions.
We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or used.
LA MODISH BOUTIQUE'S business hours are Monday-Thursday from 9 – 4pm (PST). Any orders placed after 5pm will be counted on the following business day. Please allow 3-6 business days for all orders to be processed, fulfilled, and sent from our facility to the post office. Shipments within the U.S. range from 3-5 business days depending on your location and the efficiency of the postal office. We offer standard shipping for all orders. All orders will be packaged and fulfilled in the order in which they were placed. Orders will process within 3-6 business days from your order date. Delivery to you will take an additional 2-5 days, based upon your location.
We are not responsible for any lost or stolen packages. Please file a claim with the carrier responsible for delivering your package.
Thank you for all the kind support!