"00 Claims lost package "

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Thank you so much for contacting us and providing us with that information. I went ahead and checked the status of your order and I noticed the address matches what we have in our end. Unfortunately due to our staff & company doing our best to ship ,any packages that may be lost within transit from our facility and in the hands of UPS we are not held responsible for. We recommend to contact UPS and file a claim for the package, as it is marked as delivered and there are records of it. Once again our sincere apologies . Please let us know if you have any further questions or concerns and we will be more than happy to assist you.