"00 Glitch in system/ No order number "

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Thank you so much for contacting us, we sincerely apologize for all the trouble and inconvenience caused. There may have been a glitch in the system when purchasing and we suggest to await 3-5 business days for the funds to be back into your account. Unfortunately we do not have any records of any order being placed through our end. 
Did you happen to receive an order number via email or a confirmation email regarding the order ? If you did, please provide it to us so we may further investigate. Otherwise we recommend to contact your bank . Please let us know if you have any further questions or concerns and we will be more than happy to assist you.